1. Introduction

PrimeWave Networks (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a quotation, or use our network engineering and IT infrastructure services.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with us:

• Personal information: Your name, email address, telephone number, and other contact details.
• Business information: Your company name, company size, business requirements, and project details.
• Technical information: Your IP address, browser type, device information, and website usage data, where collected through our website or analytics tools.
• Communication records: Messages, enquiries, quotation requests, and other correspondence you send to us.

Please do not submit passwords, network credentials, confidential system configurations, or sensitive business information through general website forms.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and consultation requests.
• Prepare quotations and propose suitable IT solutions.
• Deliver and manage our services.
• Communicate about projects, support requests, and service updates.
• Improve our website, services, and customer experience.
• Protect our website against fraud, abuse, and security threats.
• Meet applicable legal and regulatory obligations.

We will only use your information for purposes permitted by applicable law.

4. How We Share Your Information

PrimeWave Networks does not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our website, communicate with clients, provide contracted services, or maintain our business systems.

We may also disclose information where required by law or where reasonably necessary to protect our rights, systems, clients, or property.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will seek consent before using non-essential cookies or similar tracking technologies.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If you engage us to provide network infrastructure, cybersecurity, backup, or managed IT services, any additional handling of your information will be governed by the applicable service agreement and project requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain appropriate business records, and comply with legal obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Raise a complaint with the relevant data protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of websites we do not control.

We encourage you to review the privacy policies of those third parties before sharing personal information with them.

10. Children’s Privacy

Our website and services are intended primarily for businesses and adults. We do not knowingly collect children’s personal information through our website unless there is a lawful basis to do so.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

PrimeWave Networks

• Email: info@primewavenetworks.com
• Phone: +233 55 587 0058
• Website: https://primewavenetworks.com

We will review privacy enquiries and respond within a reasonable period, subject to applicable legal requirements.